TICKET &
REFUND POLICY.

21+ admission & alcohol

This is a 21+ event under the organiser’s admission policy. Every guest must bring valid government-issued photo identification showing their age. One valid ticket admits one eligible guest; each QR admits once.

Alcohol is sold and served by the licensed venue, subject to Texas law and the venue’s rules. Admission does not include alcohol, food or drinks, and does not guarantee alcohol service. Venue staff may refuse entry or service for invalid identification, intoxication, unsafe conduct or a breach of disclosed venue rules.

Table reservations — tickets first, venue confirmation next

For a table reservation, purchase admission tickets for every guest, then call Midpoint at (832) 437-8001 with your order number. General Admission is entry only and does not guarantee seating. Purchasing a VIP Table or VIP L-Booth package does not reserve, hold or guarantee seating; the venue must confirm the reservation, party size and availability. VIP is the package category and does not include unlisted services, food or drinks.

VIP Table packages include the selected number of admissions for 2–6 guests. A VIP L-Booth package includes 15 admissions for a group of up to 15 guests; its price is fixed even if fewer guests attend. These packages do not establish a particular table number. All venue seating arrangements and any separate dining requirements are confirmed directly by Midpoint.

Contact booking@ronkay.live promptly if your requested seating cannot be confirmed, before attending. Unused admission refund requests are reviewed under the refund conditions below; a table request alone is not a confirmed reservation. Earlier orders retain the policy version accepted at checkout.

Customer cancellations — 72-hour cutoff

For a change of plans, request a refund for unused tickets at least 72 hours before the advertised event start. For November 21, 2026 at 8:30 PM Central, requests must be received by November 18, 2026 at 8:30 PM Central (CST).

Change-of-plans refunds are not available during the final 72 hours or after the event. No-shows, late arrival or failure to meet the disclosed age, ID or reservation requirements do not create an automatic refund entitlement. Used admissions are not eligible for change-of-plans refunds. This cutoff does not remove cancellation, significant-change or other rights required by applicable law.

Open your order, select the unused admissions and choose Request a Refund, or email booking@ronkay.live with the order reference and affected admissions. Requests are checked against this policy; submitting one does not immediately issue a refund. Do not send payment-card details. Transfers are not guaranteed; contact support before sharing or transferring a ticket.

Organiser cancellation, postponement & changes

If the organiser cancels the event without a replacement date, we will refund the affected tickets, including mandatory fees and taxes collected with them, to the original payment method.

If the date or venue changes significantly, you may keep unused tickets for the revised event or request a refund within 14 calendar days of the change notice, before using them. If an event is postponed without a new date, you may request a refund for unused tickets. We will communicate changes using the order’s contact email. The ordinary 72-hour change-of-plans cutoff does not apply to these organiser changes.

If the venue cannot honour a confirmed reservation, contact us before attending. We will verify the issue with the venue and review the affected unused admissions; buying a ticket alone does not establish a confirmed reservation.

Refund processing

Approved refunds go to the original payment method. Bank processing times vary; immediate receipt is not guaranteed. A partial refund invalidates only the selected admissions. Other valid tickets remain usable. Admissions under an approved pending refund cannot be used while payment status is reconciled. You will be notified if processing fails or needs attention.

We do not deduct our payment processor’s retained transaction costs from a refund due under this policy. Mandatory charges collected for a refunded admission are returned with it. Your complete checkout total is shown before payment. Nothing in this policy excludes rights that cannot lawfully be excluded.

Privacy and ticket support

We use checkout contact details, purchase records, ticket status and check-in records to deliver tickets, handle refunds, prevent misuse and provide support. Card details are handled by Stripe; this website does not store your full card number. Email delivery is handled by our email provider. Do not send card numbers or account passwords to booking support.

If you change devices, use Find My Tickets. Secure access links expire after 15 minutes and work once. We retain transaction records as needed to operate the event, resolve payment issues and meet applicable obligations. Contact us to request access to or correction of your information. Marketing consent is separate from buying a ticket.